April 27, 2023

Mainfreight recently celebrated the launch of its new London branch here at Sugar House Island at an event attended by colleagues, customers, suppliers, family and friends. The opening was celebrated in traditional Mainfreight style with a blue carpet entrance, the ceremonial cutting of a ribbon and a guest appearance from one of its freight trucks in Dane’s yard.

We asked Seth Freeman, Branch Manager, to tell us a little about Mainfreight and its operations accross the globe:

Mainfreight is a global supply chain company that prides itself for having “special people, special company”

The company was established in Auckland, New Zealand, in 1978 by our current Chairman, Bruce Plested. Since then, we have grown to become a global logistics provider with over 11,387 team members across 26 countries, including Australia, China, Europe, the United States, and New Zealand. Our services range from air and sea freight to warehousing and distribution, tailored to meet the specific needs of each of our customers.

The Mainfreight Culture

“Special people, special company” embodies Mainfreight and its unique culture.  We have developed a style of doing business, successful not only in New Zealand, but around the world.

Mainfreight is built on a 100-year vision. All decisions are made on the basis that we will be here for another 100 years. This view shapes our approach to recruitment and training of team members, customer and supplier relationships, growth strategies and legal and tax structures.

We promote our people from within, and encourage innovative, non-hierarchical and decisive outlooks. Our team regard each other as a family and share mealtimes.  At the same time, we are focused on performance — every branch reports weekly results that are available for all team members to see. Individual responsibility and accountability for quality are reinforced. Key performance indicators important to our customers, like error rates, are linked to team members’ bonuses.  All Mainfreight branches have quality boards and are internally audited every six months.

Mainfreight in the UK

Over Seven years in the UK, we have grown to establish Air and Ocean branches in London and Manchester, and our own 92,000 square foot warehouse handling enabling us to offer a full supply chain solutions to the market.

We have 100 Mainfreighters across the UK and counting

Why Sugar House Island?

For us as a business we keep our team and customers at the forefront, locals dealing with locals.

By being in this location it gives us close proximity to our customers, along with the connectivity to local transport and amenities for our team.

What’s next for Mainfreight?

We will continue to invest in our team and intensify the network, being closer to our customers to make decisions.

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Seth and Mainfreight colleagues celebrate the branch opening at Sugar House Island